Terms and conditions

§ 1Agreement

These terms form an agreement between you ("Customer", "Shipper") and networkgrouplogisticsllc ("we", "us"). They apply to your use of this website and to every shipment we quote, book or coordinate for you, unless a separate signed transportation agreement between us says otherwise — in which case that agreement controls.

§ 2What we are

We operate as a freight brokerage and logistics coordinator. We arrange for transportation by third-party motor carriers; we do not take physical possession of your freight and we are not the carrier of record. The motor carrier that signs the bill of lading is responsible for the care, custody and control of the goods while in transit.

§ 3Quotes and rates

Quotes are based entirely on the information you provide. They assume the freight matches the description, weight, dimensions, packaging and classification given, and that pickup and delivery sites are accessible to standard equipment.

Rates are valid for the period stated in the quote, or 7 days if none is stated, and remain subject to capacity at the time of booking. If the freight or the site conditions differ from what was described — higher weight, larger dimensions, wrong freight class, no dock, liftgate required, residential or limited access — the rate will be adjusted and you will be notified.

Accessorial charges such as detention, layover, redelivery, storage, reconsignment, TONU and lumper fees are billed at cost as incurred.

§ 4Booking and tender

A shipment is booked when we confirm it in writing. You must provide accurate pickup and delivery addresses, contact names, appointment windows, and any handling, temperature or securement requirements before dispatch.

Freight must be ready, properly packaged, labeled and, where applicable, palletized and stretch-wrapped at the scheduled pickup time. Loading and unloading are the responsibility of the shipper and receiver unless a driver-assist or lumper service was arranged in advance.

§ 5Bill of lading

The bill of lading governs the transportation of each shipment. Terms printed on your own bill of lading, purchase order or other document that conflict with these terms have no effect unless we agree to them in writing. Declaring a value on the bill of lading does not by itself increase carrier liability unless excess coverage has been arranged and confirmed by us in advance.

§ 6Transit times

All transit times are estimates in good faith, not guarantees, unless we have expressly sold you a guaranteed service in writing. We are not liable for delays caused by weather, road or port closures, traffic, accidents, mechanical breakdown, labor disputes, government or regulatory action, hours-of-service limits, dock congestion, or receiver unavailability.

§ 7Restricted and prohibited freight

You must tell us in advance if a shipment includes hazardous materials, alcohol, tobacco, firearms or ammunition, live animals, human remains, currency, precious metals or stones, fine art, or high-value electronics. Some of this freight we can move with the correct documentation and equipment; some we cannot accept at all. Tendering restricted freight without disclosure voids coverage for that shipment and makes you responsible for any resulting fines, cleanup or losses.

§ 8Payment

Invoices are due on the terms stated on the invoice, and net 30 days from the invoice date where no other terms were agreed. Late balances may accrue interest at the lower of 1.5% per month or the maximum rate permitted by law, along with reasonable collection costs.

Freight charges remain payable in full while a claim or dispute is open. You may not withhold or offset payment against a pending claim.

§ 9Claims and liability

Loss, damage, shortage and delay claims are handled under our return policy, which is part of these terms. Cargo liability is limited to the terms of the bill of lading and the carrier's tariff.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, punitive or consequential damages — including lost profits, lost sales, production downtime, or loss of goodwill — even if we were told such losses were possible. Our total liability for any shipment will not exceed the freight charges you paid for that shipment, except where a valid cargo claim is recovered from the carrier or its insurer, in which case the recovered amount is passed through to you.

§ 10Insurance

Carriers in our network are required to carry active cargo and liability insurance. Carrier cargo coverage is subject to limits, exclusions and deductibles and is not the same as all-risk shipping insurance. If your freight needs broader protection, arrange separate cargo insurance and tell us before pickup.

§ 11Your responsibilities

• Describe the freight and the sites accurately.
• Package and secure the freight for the mode of transport booked.
• Have the freight ready and the site staffed within the agreed window.
• Comply with all applicable transportation, customs, safety and hazardous materials laws.
• Inspect deliveries and note exceptions on the delivery receipt before signing.

§ 12Website use

The content, layout, text and graphics on this site belong to us and may not be copied, republished or used commercially without written permission. The site is provided as is, without warranties of any kind, and we do not guarantee it will be uninterrupted or error-free. You may not use the site to transmit malicious code, scrape it in bulk, attempt unauthorized access, or submit false shipment information.

§ 13Confidentiality

Rates, quotes and carrier information we share with you are confidential and provided for your own shipping decisions. Please don't share them with competitors or publish them.

§ 14Indemnity

You agree to indemnify and hold us harmless from claims, fines, penalties and costs arising out of freight you tendered that was misdescribed, improperly packaged, restricted or undisclosed, or out of your breach of these terms.

§ 15Force majeure

Neither party is liable for failure to perform caused by events beyond reasonable control, including severe weather, natural disaster, fire, flood, war, civil unrest, epidemic, strike, fuel shortage, cyberattack, or government action.

§ 16Governing law and disputes

These terms are governed by the laws of the State of [insert state], without regard to conflict-of-law rules. The parties will attempt in good faith to resolve any dispute directly before starting formal proceedings. Any action must be brought in the state or federal courts located in [insert county and state], and both parties consent to that jurisdiction.

§ 17Changes and severability

We may revise these terms at any time by posting an updated version here; the revision applies to shipments booked after it is posted. If any provision is found unenforceable, the rest stays in force.

§ 18Contact

Questions about these terms: info@networkgrouplogisticsllc.com.